Privacy Policy

Last updated: 6 October 2026

decor8it (Pty) Ltd (“decor8it”, “we”, “us”) respects your right to privacy. This policy explains what personal information we collect when you use decor8it.co.za, visit our showroom or contact us, how we use and protect it, and the rights you have under the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

decor8it (Pty) Ltd, Boskruin Village Shopping Centre, Shop 43D, Cnr President Fouche and Hawken Avenue, Boskruin, Randburg, 2188. Our Information Officer is Neil Edmunds, who can be reached at neile@decor8it.co.za or +27 82 415 6054.

2. Information we collect

• Contact and order details: your name, phone number, email address, delivery or installation address and suburb.
• Project details: window and room measurements, product choices, budget, timeline, notes and any photos you send us.
• Payment information: online payments are processed by Payfast. We do not see or store your full card or banking details; we only receive confirmation of payment.
• Technical information: your IP address, browser type and the pages you visit, collected through cookies and similar technologies.
• Communications: messages you send us by email, WhatsApp, our contact and quote forms, or in person.

3. How we use your information

We use your personal information only for the purpose it was provided, namely to:

• prepare quotes, process and fulfil orders, and arrange measuring, delivery and installation;
• process payments and keep accounting and tax records as the law requires;
• send free samples you request;
• respond to your enquiries and provide after-sales support, including Fit Promise and warranty claims;
• send you décor ideas and offers, but only if you have opted in, and you may unsubscribe at any time;
• improve our website and understand how it is used.

4. Sharing your information

We do not sell or rent your personal information. We share it only where needed to serve you, with:

• our manufacturing and supply partners, so your made-to-measure order can be produced;
• courier and delivery companies, so your order or samples can reach you;
• Payfast, to process online payments securely;
• our website hosting, email and IT service providers, who are bound to keep it confidential;
• authorities, where we are required to by law.

Some of these providers may store information outside South Africa. Where this happens, we take reasonable steps to ensure it is protected to a standard comparable to POPIA.

5. Cookies

Our website uses cookies to keep your cart working, remember your preferences and help us understand how visitors use the website. You can disable cookies in your browser settings, but some features, such as the online shop, may not work properly without them.

6. How we protect your information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, including secure (SSL) connections on our website and restricted access to customer records.

7. How long we keep it

We keep your personal information only for as long as needed to fulfil the purpose it was collected for, to honour our warranties, and to meet our legal and tax obligations, after which it is securely deleted or de-identified.

8. Your rights

Under POPIA you may ask us to confirm what personal information we hold about you, to correct or delete it, to object to its processing, or to stop sending you marketing at any time. To make a request, contact our Information Officer using the details above. We may need to verify your identity before acting on a request.

If you are not satisfied with how we handle your information, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

9. Links to other websites

Our website may link to other websites, such as Payfast, Google and our social media pages. We are not responsible for the privacy practices of those websites.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated.

11. Contact us

For any questions about this policy or your personal information, email neile@decor8it.co.za or beve@decor8it.co.za, or call Neil on +27 82 415 6054 or Bev on +27 73 356 3780.